Ross Stone
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All opinions expressed on this website are my own and not that of my employer.

Ross Stone

An experienced and passionate IT Professional with exceptional knowledge of various technologies including Active Directory, Application Virtualization, System Centre Configuration Manager, Citrix XenApp and VMware vSphere. Currently looking to gain more infrastructure design experience and moving into management positions that can take advantage of my extensive technical experience.

Current Projects

Upgrading to MCSA Windows Server 2012 Certification 95%
Spanish Language 20%

Skills

AD
Windows
O365
VMware
SCCM
XenApp

Employment History

Senior Windows Services Infrastructure Analyst
Victoria and Albert Museum, London – 1,000 Employees
September 2015 to Present

  • Worked with the Infrastructure Services Manager to assist in planning of activities and training requirements for the Windows team assisting in delegating activities between the Windows team based on the team’s unique skills and specialities.
  • Supported activities with regards to asset management. Documenting physical assets, support and licence information.
  • Documented various business processes to be handed over to other teams. Regularly coached and assisted in the development of other teams as needed.
  • Worked very closely with the network and telephony project to ensure a smooth and successful Skype for Business rollout providing an enterprise voice solution.

Windows Services Infrastructure Analyst
Victoria and Albert Museum, London – 1,000 Employees
July 2014 to September 2015

  • Responsible for maintaining over 100 Windows servers and over 1,000 Windows clients.
  • Responsible for management of the Office 365 estate for over 1,300 users.
  • Upgraded and expanded the Active Directory estate from Server 2003 in one site to Server 2012 R2 in five sites with resilience and properly designed site structure.
  • Optimised the design, business processes and data within Active Directory. Allowing the integration Human Resource systems and Skype for Business systems.
  • Worked with third parties to help develop Business Continuity procedures. My comprehensive knowledge of applications and infrastructure helped the Interdependency Mapping and assisted in identifying key risks.
  • Documented Infrastructure processes related to how to build and maintain infrastructure including best practices on how systems should be designed and built.
  • Assisted in drafting job descriptions for new hires, reviewing applications, interviewing and completing recruitment processes. Provided successful training to several new starters.
Application Support Analyst
Victoria and Albert Museum, London – 1,000 Employees
October 2013 to July 2014

  • Responsible for various Windows servers related to application deployment and user management. Proactive in planning, testing and delivering changes to these systems where they resulted in positive improvements to services.
  • Instrumental in the success of the Desktop Environment Renewal project that replaced around 1,000 computers in the museum that saw the deployment of Windows 7 and Office 365.
  • Assisted in the migration of Novell eDirectory to Microsoft Active Directory and Novell GroupWise to Microsoft Office 365. Became the subject matter expert for Active Directory and Microsoft technologies.
  • Planned, tested and delivered methods for application delivery on Windows 7. This resulted in over 50 key applications being delivered successfully in the new desktop environment.
  • Worked within business change management and resolved incidents and service requests as per established museum procedures designed around ITIL.
IT Systems Manager
International Art & Antique Loss Register Limited, Bath – 50 Employees
January 2010 to October 2013

  • Instigated an infrastructure renewal project that resulted in the successful overhaul of all company systems. All servers, network and telephony equipment were brought up to date.
  • Responsible for Windows servers, Active Directory, VMware and Network infrastructure such as Watchguard Firewall Appliances and Avaya PBX telephone systems in multiple sites.
  • Responsible for various tenders and suppliers who provided IT services. Hardware and software suppliers, managed telephone services, developers and offsite server hosting.
  • Managed the desktop replacement project from Windows XP to Windows 7. Migrated Microsoft Exchange to Google Apps for Business.
  • Project manager for website redevelopment. Selected developers through tender. Established key deliverables, budget and timescales. Building automated online services used by numerous auction houses, museums and police forces around the world.
  • Assisted Police in several criminal investigations providing computer logs to assist in investigations.
  • Created and maintained very detailed documentation for day to day activities, overviews of infrastructure, business continuity procedures and supplier contact information.
  • Provided onsite 1st, 2nd and 3rd line support to users in our offices in Bath, London, Paris and New Delhi. Provided remote support to users in our New York and Cologne offices.
IT Assistant
Loss Management Group Limited, Bath – 120 Employees
June 2007 to December 2009

  • Project manager for website redevelopment. Selected developers through tender. Established key deliverables, budget and timescales. Assisted in the design of an algorithm that replicated how a human interprets and searches serial numbers of stolen items against our database and a database extract from the Police National Computer (PNC) in a secure manner.
  • Managed maintenance of company SQL databases.
  • Managed planning and deployment of full hard drive encryption for company laptops.
  • Assisted third party suppliers with the migration of the company accounting systems, resolving various incidents with data transformation between two accounting packages.
Accounts Assistant
Loss Management Group Limited, Bath – 120 Employees
November 2003 to June 2007

  • Promoted to senior credit controller responsible for managing a small team of credit controllers. Delegating responsibilities and ensuring duties were completed.
  • Continuously sought to improve business processes. Improved invoicing procedures which reduced debt for one customer by 90% in three months. Developed and implemented electronic systems to manage aged debt that resulted in a 50% reduction over the course of my employment.
  • Assisted with budgeting, training and handover processes for all accounting functions and covering duties of the entire department including payroll and management accounting prior to restructure.

Technology Certifications

PRINCE2 Practitioner in IT Service Management
PRINCE2 Practitioner Certificate, September 2014

PRINCE2 Foundation in IT Service Management
PRINCE2 Foundation Certificate, September 2014

IT Service Management (ITSM)
ITIL (2011 edition) Foundation Certificate, November 2013

Microsoft Certified Solutions Associate (MCSA)
Windows Server 2008, April 2012

Microsoft Certified IT Professional (MCITP)
Enterprise Administrator, April 2011

Microsoft Certified Technology Specialist (MCTS)
Windows Server 2008 Active Directory, Configuration, April 2011
Windows Server 2008 Network Infrastructure, Configuration, April 2011
Windows Server 2008 Applications Infrastructure, Configuration, April 2011
Windows 7, Configuration, April 2011

Training History

Upgrading Your Skills to MCSA Windows Server 2012
QA Limited, London
October 2015

Administering System Center 2012 Configuration Manager
QA Limited, London
January 2014

iBase Intelligence Database
i2 Limited, Nottingham
April 2008

Education

Association of Accounting Technicians (AAT): Technician
City of Bath College, Bath
June 2008

  • Covering Management of Performance and Enhancement of Value, Planning and Control of Resources, Managing Systems and People in the Accounting Environment, Operating Cash Management and Credit Control Systems, Auditing Procedures, and Drafting Financial Statements.

AVCE: Information and Communications Technology
City of Bath College, Bath
August 2003

  • Covering Presenting Information, ICT Serving Organisations, Spreadsheets, Systems Installation and Maintenance, Systems Analysis, Databases.

Association of Accounting Technicians (AAT): Intermediate
City of Bath College, Bath
August 2002

  • Covering Maintaining Financial Record and Preparing Accounts, Recording and Evaluating Costs and Revenues, Preparing Reports and Returns.

Association of Accounting Technicians (AAT): Foundation
City of Bath College, Bath
August 2001

  • Covering Record Income and Receipts, Making and Recording Payments, Preparing Ledger Balance and Initial Trial Balance, Supplying Information for Management Control.

GCSE, C
City of Bath College, Bath
August 2001

  • English Language
GCSE’s, 5 B-C’s
Wellsway School, Bristol
August 2000

  • Maths, Science (Double), English Literature, and Technology.

Professional Memberships

BCS – The Chartered Institute for IT
Professional Member, December 2013 to December 2015
Association of Accounting Technicians
Full Member, August 2008 to August 2009